Terms of service

REFINED ROUTE – TERMS OF SERVICE

Effective Date: [Insert Date]

Welcome to Refined Route (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website, products, and services (“Services”). By accessing or using our Services, you agree to be bound by these Terms.

1. ACCEPTANCE OF TERMS

By using our website and Services, you confirm that:

You are at least 18 years old, or the age of majority in your jurisdiction;
You have legal capacity to enter into these Terms;
You agree to abide by all applicable South African laws and regulations.

If you do not agree, do not use our Services.

2. DEFINITIONS

Consumer: A natural person purchasing for personal, household or domestic use.

User/you: Anyone who visits or uses the website or Services.

Goods: Physical products offered for sale on our website.

3. USE OF SERVICES

3.1 Account Registration

You may be required to create an account. You are responsible for:

Providing accurate information;
Maintaining confidentiality of login details;
All activities under your account.

We may suspend or terminate accounts at our discretion.

4. ORDERS & ACCEPTANCE

All orders placed through the website are subject to acceptance and availability.

We reserve the right to:

Cancel or refuse orders;
Limit quantities ordered;
Reject orders that appear fraudulent or suspicious.

A contract is only formed once we confirm acceptance and payment.

5. PRICING & PAYMENTS

Prices are displayed in South African Rands (ZAR) and include applicable taxes unless stated otherwise.

You agree to pay:

The listed price at checkout;
Any shipping, taxes, or other applicable fees.

We accept payment methods listed on the site.

6. DELIVERY & RISK

6.1 Delivery

Delivery timeframes are estimates and not guaranteed.

Delays may occur due to:

Courier issues;
Customs checks;
Stock shortages.

6.2 Risk

The risk of loss or damage to Goods passes to you when delivered to the address you provided.

7. RETURN, REFUND & CANCELLATION POLICY

Your rights as a consumer are protected under South African law. Without limiting those rights:

7.1 Change of Mind

Unless required by law, we may offer refunds or exchanges at our discretion.

7.2 Faulty Goods

We comply with the Consumer Protection Act: you may return defective, damaged, or misdescribed Goods.

Proof of purchase is required.

8. INTELLECTUAL PROPERTY

All content, designs, graphics, code, logos, and trademarks remain our property or that of our licensors.

You agree not to copy, distribute or create derivative works without permission.

9. PRIVACY

Your personal data is protected under POPIA and our Privacy Policy, which forms part of these Terms.

By using our Services, you consent to:

Collection and use of your data as described in the Privacy Policy;
Electronic communication for transactional purposes.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

We are not liable for indirect, incidental, special, or consequential damages.
Our total liability shall not exceed the amount paid by you for the relevant Goods or Services.